U

Visitor

 • 

1 Message

Thursday, November 3rd, 2022 2:12 AM

Closed

My promotion gift card

I transferred my mobile service to Xfinity mobile for the $200 Visa gift card promotion in late August 2022. It is now November 2022 and I have yet to receive my 200$ visa card

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

755 Messages

2 years ago

Do a Status Lookup on the incentive tracker. It usually takes 16-18 weeks to get your Visa debit card.

https://xfinityincentivetracker.com

Official Employee

 • 

695 Messages

2 years ago

Hello, thank you for taking the time to reach out to us. I apologize as much as I would like to assist you, we do not handle mobile concerns. We have a specialized department that handles our Xfinity Mobile services. Allow me to provide you a direct number to our awesome Xfinity Mobile Team, please call or text 1-888-936-4968 or click on https://www.xfinity.com/xfinityassistant/?channel=xMobile to reach a Xfinity Mobile specialist at your earliest convenience for further assistance. I hope you enjoy your XFINITY services and you have a wonderful day! Did you have any other questions or concerns that I can assist you with?

forum icon

New to the Community?

Start Here