sherlock2667's profile
sherlock2667
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Regular Contributor

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85 Messages

Thu, Sep 12, 2019 4:00 PM

My New LH Stylo 5 & Xfinity Mobile

I just upgraded my phone. My question is thid:

On my LG Stylo 4, if I received a voice mail, it would always print out the message so I could read it.  My new phone doesn't do that.  How do I get that feature back??  Thanx in advance,

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Responses

Regular Contributor

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85 Messages

2 y ago

I meant LG Stylo 5

Official Employee

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280 Messages

2 y ago

Hello sherlock2667,


We appreciate you taking the time to reach out to us through the forum. What I gather from your statement is that on your LG Stylo 4, you may have been using the Xfinity Visual Voicemail application which does provide transcription service of your voicemails.


On your new LG Stylo 5, the Xfinity Visual Voicemail application is no longer supported as device manufactures like LG, Moto, and Samsung are now providing a native voicemail application with their new devices. If the LG native application does not support voicemail transcription, the next best alternative is a third-party application from the Google Play store. Let me know if you have any other questions.

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Regular Contributor

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85 Messages

2 y ago

Thanx so much.  I'll check out a 3rd party app.

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