My Account > Phone Line Not Activated

Hello,

I am a new customer with two phone lines. Both lines are for existing devices (bring your own device) and we transferred both phone numbers to Xfinity Mobile. For one of the lines the activation process worked without issue. For the other line, we continue to have issues. The phone works perfect on the Xfinity Mobile network, the phone number was successfully transferred, and we can use the phone for calls, texts and data. Unfortunately, the Xfinity Mobile website continues to say that this line is "Not activated". Even though it works perfect. This means that we cannot check our data consumption.

I had 4 calls with the Xfinity Mobile customer services, with a total duration of more than 5 hours. Unfortunately, nobody was able to help us with the problem, despite various escalations. In the last call, the representative essentially told us that they don't have a solution, and likely won't be able to provide one in the future. 

Any ideas how to proceed? This is clearly a bug in the Xfinity database or website backend systems. But it seems that the customer service cannot reach anyone high up in the company hierarchy, who is actually able to fix this.

I found a few posts on the internet with similar issues. Anyone ever got this resolved, or their phone number transferred away from Xfinity mobile to another carrier? I can image that it will be difficult to transfer our number out should we want to do so in the future, if Xfinity does not acknowledge that it is active on their network.