1 Message

Thursday, December 22nd, 2022 5:06 AM

Moving SIM to different BYOD device

​I recently ported in a number and activated a new line with a BYOD iPhone with a physical SIM card. This qualified me for a $200 rewards card (I see it on my incentives tracker list). I have two questions:​

​1) Can I use the SIM in a different unlocked  iPhone which has never been used with Xfinity Mobile?​

​2) If I can, will it disqualify me from receiving the $200 rewards card?​

Official Employee


789 Messages

3 months ago

Hello, and thank you for reaching out for help with Xfinity Mobile service. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts as we do not have access to mobile accounts here. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 


Problem Solver


620 Messages

3 months ago

If the incentive tracker says that you have qualified (met the 90 day provision) then you should be good to go. You will not get the incentive for 16-18 weeks from activation of the line. 

Check the compatibility of the different iPhone, then go into the mobile App, select devices, select your phone, select upgrade or switch devices, select bring your own, and so on……..

No guarantees, but this should work, but you never know for sure. 


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