U

Visitor

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3 Messages

Mon, Nov 29, 2021 10:40 PM

Mobile Sim network internet tower issue

hi team,

I have taken Xfinity mobile sim with unlimited data plan 2 weeks back.I am having only 1 Xfinity mobil LTE tower and having 0 internet access .it seems less than 1 mbps all the time.calls are getting dropped.  I am even not able to send a pic over what’s up using mobil network.I tried to reach out to customer care so mane times but it’s seem they have same procedure except network reset they are no doing anything.after resetting network they supposed to call back but not calling back.Its very frustrating.Please assit me to resolve the issue else I have to port the mobile to other network.

Official Employee

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44 Messages

2 m ago

Hi there, I am so sorry to see that you have had a poor experience with your mobile device as this is not what we strive for. Since you have reached out to our mobile experts with no success which we are truly sorry for. Can you please send us a private message with your name and full address? Along with the best email and phone number to reach you? 

Visitor

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3 Messages

2 m ago

Please let know how I can share detail you needed email or home address

Official Employee

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44 Messages

Can you confirm your name, the full address, and the best contact information? -Anisa 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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23.3K Messages

2 m ago

To send the requested information in a private message to Xfinity Support from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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