sjlpe's profile

Regular Visitor

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2 Messages

Wed, Mar 25, 2020 11:00 AM

Mobile data charge with no usage

Xfinity Mobile should reconsider this new $12 charge for 1 gig data without any usage, especially for seniors above 65 on a fixed income and all others under the current restricted health and economic  conditions.

 

 

 

 

Responses

Borgieman

Contributor

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64 Messages

1 y ago

So you want them to just give you free unlimited calling and texting?  Are there companies out there that do that?  Are there companies out there that do that for less than 12 bucks a month.  If there are, you should probably make the switch.

davdri

Regular Contributor

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150 Messages

1 y ago

Find a company that only charges for just calls  for less than XM and move on to them. Easily solved. If you do let us know because I cant find any.

Regular Visitor

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2 Messages

1 y ago

Xfinity Mobile has been sold with no data charge unless used for the past few years. Evidently, this was a loss leader which now is changed to the detriment of those who do not use data.

bald271

Regular Contributor

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179 Messages

1 y ago

I agree with original poster:

 

If xfinity-mobile customer also has "internet essentials" low-income service for their home internet then YES INDEED the first $12 of xfinity-mobile data-charges ought to be WAIVED monthly for the customer.   

Seems to me that comcast is trying to do Right Things in that direction and there is a decent hope that they will indeed do so.

 

My opinion is that such a change is way more important than integrating home-internet & xfinity-mobile bills, and that either change  could be troublesome for regulatory reasons more than software reasons. 

Official Employee

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26 Messages

1 y ago

@sjlpe   Thank you so much for posting your concerns.  I would be happy to assist you with this,  

Please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.

 

Thank you for your time and patience,

kamee2109

Contributor

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114 Messages

1 y ago

Um...yeah, that's how it's been since 2017. And it's not free, per se, you need to (had to?) subscribe to a minimum internet plan.

New Poster

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1 Message

1 y ago

Who are you? A shill for Xfinity? They sold us on by the gig at 0$. A company has the right to make money, but not for services you don't use. What they did is track what other carriers charge and then charge just less than that, knowing it was shady, but that few people would leave because they're still cheaper. But 100 MB @ 12 bucks? They know people will hit that quick and get into the second one soon. It's cheaper, but still shady business practicing.

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