tyler889's profile

New Poster

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1 Message

Tue, Nov 12, 2019 7:00 AM

MMS sending and receiving issues

I switched from Verizon Wireless to Xfinity Mobile on 11/9/19. I brought my unlocked Samsung Galaxy S10 over to Xfinity. Since the moment I switched I have had issues with sending and receiving MMS and group text messages. The issue is when I have WiFi and Mobile data turned on. If I turn off WiFi the MMS will transmit. I did not have this issue when on Verizon Wireless. I talked to a Xfinity tech via chat and they said I should be able to have WiFi and Mobile data turned on at the same time and be able to send and receive MMS. He suggested I reset the network settings. I did this and I'm still having the same issue. I searched the forms and this appears to be an issue for others once they switched to Xfinity. Is there anything that can be done to resolve this issue?

 

Related post:

https://forums.xfinity.com/t5/Xfinity-Mobile/MMS/td-p/3265469

 

@Comcast_Support 

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Responses

New Poster

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2 Messages

1 y ago

I too am having this same issue!! Along with not being able to send MMS messages with wifi on. This is horribly annoying and getting expensive! 

New Poster

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3 Messages

1 y ago

I was able to fix the "wont send with wifi on" issue by doing a factory reset on my phone and not brining any settings over from my old phone.  Something must have went haywire durring the transfer i guess.  Same thing on my wifes phone, i didnt bring settings over from her old phone and its working fine.  I was able to bring over contacts at least.

Frequent Visitor

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14 Messages

1 y ago

After many theories and attempts at fixing the issue I truely believe the issue is with the Xfinity wifi network. At home either on my.router or xfinitywifi SSID with my S8 or verizon iphone i cannot send MMS or it takes forever. When I am a verizon or anything but xfinity wifi, it sends. How do we fix this!?

New Poster

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1 Message

1 y ago

I agree I have been a customer for years but this isn't worth the hassle. My phone downloaded a MMS over a malls wifi but not a home, unacceptable!!

Frequent Visitor

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14 Messages

1 y ago

My friend can send on his xfinity galaxy at his home on wifi over xfinity but could not over my wifi. Now I wonder if it is my router but it receives fine. My friend's router is over 9 years old ..mine is a combo and 4 years old. It is DOCSIS 3.0 surfboard and wondered if an upgrade to 3.1 or something else would help.

New Poster

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1 Message

1 y ago

I've been having this issue for quite some time and I am getting extremely frustrated. I also exclusively use group messages which use MMS for work and they don't always come through and it is getting to the point that I am going to have to leave and go to a more reliable carrier. I cannot continue with this issue. I have tried every messaging app that I can think of and have factory reset to no avail.

mdeebs1

Frequent Visitor

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9 Messages

1 y ago

@ComcastChrisL ...

With all due respect this is the most ridiculous thing I've ever heard. The whole idea of going with the by the gig plan was to save money. I work from home and I am on WiFi basically all day. My wife is the caregiver for our disabled son and she is home all day and on WiFi all day as well. After a few months of thinking I was saving and Xfinity was doing something right I noticed I was wrong. Something changed in January. To tell people to shut ther WiFi off when sending a data loaded message is like saying "excuse me while I pick your pocket". My monthly mobile bill is now as high or higher than when I was with Verizon. You know as well as I know it's a hassle to switch services but that is exactly what I am considering. Your customer service can't even tell me that you are working on a solution to this problem.  Xfinity needs to fix this problem. Telling me to shut my WiFi off is not the solution.   

Official Employee

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280 Messages

1 y ago

Hello everyone,


I wanted to provide an important update to this issue.


Samsung is currently working on a software update to address this issue; this is anticipated to be available beginning in March. More details will be provided by Samsung in the coming weeks.


The issue stems from the operating systems themselves, Android 9 and 10.


Please be on the look out for the incoming update that should bring resolution to this issue. Thank you again for your continued time, and support.


Chris

Frequent Visitor

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14 Messages

1 y ago

I do not feel this is a phone issue as people with iphones are reporting the same thing. If it was a phone issue it would occur on any wifi with the same device. However, it only occurs on xfinity home wifi signal.

New Poster

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1 Message

1 y ago

I just switched from T-Mobile to this mess today, this is not a good first impression and I am about to switch back to T-mobile. This is a mess.

 

I can receive some text but not others. waiting until the beginning of march for a fix is unacceptable.

 

I can't even receive text from xfinity to log into my mobile app.

New Poster

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2 Messages

1 y ago

Called support and first they said they can fix this and walked my thru reset. Did not work. Called 2nd time and atech said a supervisor will call me back. Never happened. Called a third time and they said to shut off wifi and it was always that way. By the way, supervisor is too busy to speak with me and there is no other help. Seems the only thing Xfinity will hear or understand is people switching from very quickly. They could not be honest and say they have a problem and are working to fix it or they are sorry. This company does not have any leadership values. Until we drop them in mass will we be treated with respect!

New Poster

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3 Messages

1 y ago

I hope the android update works....but what about the people with IPhones? I just bought the IPhone 11 & guess what it’s doing this on my husbands Samsung & also on my BRAND NeW IPHONE....so tell me how the android update will fix that? Pretty sure you all need to do some more research on the issue. Not a phone issue....an XFINITY issue

New Poster

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1 Message

1 y ago

I hope this get fixed very soon. Aside from this incredibly annoying issue, I have not had any other issues. For a while, if I used the default Verizon Messaging app, I was able to send/receive MMS texts on wifi. If I used any other Messaging app, it would fail. But then, that stopped working late in January. So my work around no longer works. I will be keeping an eye on this forum, because I hope there is a solution soon. 

mdeebs1

Frequent Visitor

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9 Messages

1 y ago

So I called Xfinity "customer service" yesterday and their answer was the same, shut off the wifi to send these MMS and picture messages. That call didn't end well, so I actually went to visit the local Xfinity store. The nice young lady there said these picture messages do not count towards your data usage because I have unlimited calling and text messaging. Absolute contradiction to what your answer was here @ComcastChrisL when you said the picture images DO count against data usage. Either poor training or just flat out lying somewhere. All I know is I am using more data now than before. I will be telling my bank not to allow the monthly charges to my debit card until this is resolved or until I switch carriers...again. 

New Poster

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2 Messages

1 y ago

After calling 3x last night, called this morning and finally got to speak to a supervisor in the Canada call center. She said going forward, this is how MMS will work with Xfinity cell phone service. Meaning, NO FIX FROM XFINITY IS COMING GUYS! She then explains we are free to use other mobile phone services!
I am contacting the news media as this is crazy. They made a change in service we did not sign up for, and we have to use more data, and hence pay more $. How many businesses can do this and get away with it? Extortion.
In the next 24 hours, I expect to be with another phone and cable provider. Only after thousands of customers leave will this get their attention.

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