tyler889's profile

New Poster

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1 Message

Tue, Nov 12, 2019 7:00 AM

MMS sending and receiving issues

I switched from Verizon Wireless to Xfinity Mobile on 11/9/19. I brought my unlocked Samsung Galaxy S10 over to Xfinity. Since the moment I switched I have had issues with sending and receiving MMS and group text messages. The issue is when I have WiFi and Mobile data turned on. If I turn off WiFi the MMS will transmit. I did not have this issue when on Verizon Wireless. I talked to a Xfinity tech via chat and they said I should be able to have WiFi and Mobile data turned on at the same time and be able to send and receive MMS. He suggested I reset the network settings. I did this and I'm still having the same issue. I searched the forms and this appears to be an issue for others once they switched to Xfinity. Is there anything that can be done to resolve this issue?

 

Related post:

https://forums.xfinity.com/t5/Xfinity-Mobile/MMS/td-p/3265469

 

@Comcast_Support 

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Responses

Contributor

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22 Messages

2 y ago

Outside of downloading a third-party texting app (i.e. Textra), there's really no other solution.  I can't stand it.  It drives me nuts on my Galaxy s10+.  I don't understand what the issue is. 

Regular Visitor

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1 Message

1 y ago

I switched from Verizon to Xfinity in September.  I have had no problems with the default Messages App, until December 28th, when my mobile plan updated.  I can no longer send or receive MMS messages, I have proof I could on December 27th, the last day of my monthly plan, but not since new month started.  I've tried turning on mobile data, turning off wifi, clearing messsages cache and data, to no avail.  

New Poster

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3 Messages

1 y ago

I have had similar issues since switching from Cricket to Xfinity Mobile within the last month. Bought a new Samsung Galaxy A70 thru Xfinity Mobile at the time of the switch. Everything has been great except for this VERY inconvenient/frustrating issue with MMS. It doesn't happen ALL the time, but group MMS messages very often get hung up and don't download. Lately when it's been happening, if I disable the WiFi, the messages come through right away. This also happens if I'm attempting to send a picture and it just sits their "sending". As soon as I turn off the WiFi, it goes right through.

 

I've tried dozens of suggestions from other threads. I've had this issue occur in Google Messages, Samsung Messages, Textra, and now in Verizon Message+. 

 

I would really appreciate if somebody from Comcast Support could chime in here and let us know if any progress has been made on this issue. From what I have read, there definitely seems to be an issue between Xfinity Mobile and Samsung phones in general. 

 

@Comcast_Support 

requa

Contributor

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57 Messages

1 y ago

This issue seems to be fixed now, at least for me on my Galaxy S9. I can now send MMS messages, including both images and group messaging, over WiFi withdata turned off or on. I tried this on Android Messages, Textra, and Samsung Messages with the same result. Android Messages appears to be supporting RCS features also, but I do not typically use that app -- or at least not yet.

New Poster

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3 Messages

1 y ago

Thanks for the input. Did you notice if you received an update or anything before it started working correctly? 

requa

Contributor

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57 Messages

1 y ago

I did not notice any OS updates. I am currently on the December 1 patch, and have been for about a month. I had messages fail to send while WiFi was turned on last week, but they send now.

Official Employee

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280 Messages

1 y ago

Hello everyone,

 

I posted information regarding MMS on another one of the threads and wanted to provide the info here as well.

 

When sending MMS and using the native texting app for your device, you’ll need to have cellular enabled and Wi-Fi disabled.  This only applies to sending actual data files such as pictures, audio, gifs, etc.  This does count towards the monthly data consumption for the service line.

 

Any actual text message that include letter characters, words, phrases, sentences, and paragraphs remain free of charge.

 

It may be that a 3rd party app will be a way around the cellular signal requirement for MMS.

As I’ve investigated this further, it seems that Android 9 eliminated the option to send MMS without needing a cellular connection.  I am looking further into this detail.

 

Thanks again for continuing a very useful conversation and knowledge sharing.  I’ll check back in with any new developments.

 

Sincerely,

Chris             

Frequent Visitor

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8 Messages

1 y ago

I have an s9 and my wife has an s9. Neither phone will send mms when wifi is turned on . The pictures will hang on sending untill wifi switched off . A few months ago I had the same problem and installed verizon messaging which solved the problem untill the newest update. Now it doesnt matter what app you use you cannot send mms when wifi is on. Not very convenient since everytime you need to send a pic you have to turn it of then remember to turn back on so as not to use data . Seems this would be a benefit to comcast as it will force people to switch off wifi and use data . My wife went through 4 gig of data before I realized her wifi wasnt on. I was only on a 3 gig shared plan. So that cost me around 40 bucks extra that month. If your not on an unlimited plan that can be problematic. I never had this issue with any phone before the s9 and 10 and only since the last few so called updates. I wish I could go back to earlier version of the os but that seems unlikely. 900 dollars for a phone and it cant send a picture without manually switching wifi off. Absolutely rediculous.
Seriously Frustrated,
Ed

New Poster

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1 Message

1 y ago

Chris, this issue also applies to receiving MMS messages. So right now we're being told that in order for a core function of our phones to work properly, we cannot have wifi enabled.

That is absolutely not an acceptable solution. I'm on an unlimited plan, but even then it does get throttled after a time. If I have to leave wifi off in order for my phone to work, that is going to happen much more quickly.

We need another solution that doesn't involve having to disable wifi.

Frequent Visitor

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8 Messages

1 y ago

So there it is . Turn off wifi so you have to use your cell data . My point exactly. For those of us who are in shared data plans and not unlimited it is a potential added cost and has been in my case.

Frequent Visitor

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14 Messages

1 y ago

Same issue but mine occurs ONLY on my home wifi...mobile hotspot and away from the car works...i dont get it. Tried with an iphone and it works but my S8+ is hit or miss and hangs at sending. Xfinity doesnt believe its my home wifi but that is the only place I have the issue. Im using Verizon messaging +

Frequent Visitor

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8 Messages

1 y ago

I believe it's because your home wifi signal is too strong for cell data to over come. With a weak wifi signal it works . Mine works at my job site which has very slow wifi but not in my house. With a strong wifi like your home lan it wont send it to cell data.

New Poster

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1 Message

1 y ago

I think my resolution is going back to Verizon. I give up on xfinity and this texting issue.

New Poster

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3 Messages

1 y ago

I have been having this same issue with all 3 of my Samsung s8 phones. And..coincidentally..since they just became paid for, all 3 of my phones are also automatically disconnecting WiFi automatically without permissions. I had to go into all 3 phones and change the xfinity app settings to request approval before cutting off the wifi. NOW i receive a notification about every 15 to 20 minutes asking to cut off my wifi....reallly?!? In addition to not being able to send pics/mms messages unless using data. It was stated that this is an Android problem however I just purchased an Iphone 7 for my daughter in December...GUESS WHAT..hers has the same issue sending MMS messages and photos...I dont think its an android problem, I think its an Xfinity problem.. easy way to rack up data fees. 

New Poster

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3 Messages

1 y ago

This is also happening on the Galaxy S10E (3rd party messaging app or not) and this level of service is completely unacceptable.  Sending a picture over wifi is a basic function of a phone and a mobile network, the fact that it takes data to send a picture is even more unacceptable.  Is there a timeline for a fix or is this how xfinitys network will operate going forwared?  I just switched but i will totally go back to my previous carrier if this isn't given the attention it deserves. 

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