Mail app

Hello @user_fde444, thanks for reaching out for help with your Samsung Galaxy email setup. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.|

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

We do have a helpful link here: https://www.xfinity.com/support/articles/android-configure-comcast-email, that will walk through exactly how to add an Xfinity email to a Samsung device. If for some reason this is not working for you, my recommendation would be to reach back out to our Xfinity Mobile Team and let them know exactly what steps are giving you trouble. 

To provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through third-party programs like Outlook, Google, Apple Mail, Thunderbird and more. If you are tying to sign in with a 3rd party app, you will want to follow these steps first. 

1. Sign in to Xfinity Email using your Xfinity ID and password.
2. In the top-right corner, click the Gear icon, then select Settings.
3. Click Security.
4. Uncheck the box under Third Party Access Security to prevent third-party programs access to your Xfinity Email, or check the box to allow access.