1 Message

Tue, Sep 28, 2021 9:06 PM

Lies Lies Lies

I ordered the iPhone 13 Pro in Sierra Blue with 256mb on 9/17.  Still have not received it and still no accurate timeline, but that’s not my biggest issue.  The biggest issues are zero accountability from the employees, who are really just contracted out phone service.  There’s no management and I’ve been lied to countlessly.  I was told once my phone would be delivered in 2 hours which would have meant 2 am Sunday morning.  I thought it was crazy so I questioned it.  They swore to it, sat up no phone.  Then was told they misspoke and it would be 2pm Sunday, still nothing.  Then told Monday…nothing.  Then told they had an email and had new shipment arrive going out Tuesday, nope nothing.  Then told the store had them in stock and just go to the store and pick it up.  Even said that chatted to verify with the location.  Got to the store they said that’s not even possible and they have none.  And with all this happening you can’t speak to a manager, you can’t have a manager call you back.  Zero accountability for what is being done to the customers.  Worst customer service EVER!! I have screen shots of several of these chat conversations as proof too.




12 Messages

17 d ago

We had a similar issue and finally just gave up, moved over to Verizon, and opened a claim with our bank. We reached out to Xfinity on 9/23 because we saw that they had charged for one of our iPhone preorders but never sent tracking info. Spent the next few days being lied to. Finally get to the Executive Resolutions team and just get completely ignored. Then on Monday 9/27 the ER rep claims that they never charged us, even after seeing a screenshot of the cleared charge.  Then nothing for 2 more days and all of a sudden we have a refund! They magically found this charge that they claim they never put through and refunded it without saying anything. Total garbage company!

Official Employee


333 Messages

16 d ago

Hello, @user_b6e402

Thank you for reaching out to us over our Community Forums. This is not the experience we want you to have at all. You should always be set up with proper expectations, and a clear understanding. We would be more than happy to help by connecting with the right team that can status your order. 


Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.


Thank you!

New to the Community?

Start Here