Hi, @sherlock2667! Thanks for reaching out to XFINITY over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with receiving that link sharing message on your new Samsung Galaxy S21 Ultra phone. When purchasing a new phone, I can relate to the frustration that this can cause. You have reached the right place for help with getting pointed in the right direction for help. I recommend in contacting our [XFINITY Mobile Support chat team](https://comca.st/3sYjfNC) or by calling them at 888-936-4968. This team is awesome and are dedicated to providing solutions to issues such as this. How does this sound?
https://comca.st/3sYjfNC this link doesn't work & I'm getting no help from the 888-936-4968.For a $2,000 phone from Xfinity I'd expect better service. Please help. Thanx
@sherlock2667 how did it get fixed. i recently got the same phone with them and have constant texting issues now. They don't send or send multiple of photos. I often can't text some people as well. It's beyond frustrating.
Community Best Answer
XfinityGabriel
Official Employee
•
3.6K Messages
5 years ago
Hi, @sherlock2667! Thanks for reaching out to XFINITY over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with receiving that link sharing message on your new Samsung Galaxy S21 Ultra phone. When purchasing a new phone, I can relate to the frustration that this can cause. You have reached the right place for help with getting pointed in the right direction for help. I recommend in contacting our [XFINITY Mobile Support chat team](https://comca.st/3sYjfNC) or by calling them at 888-936-4968. This team is awesome and are dedicated to providing solutions to issues such as this. How does this sound?
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