sherlock2667's profile

Contributor

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102 Messages

Sun, Aug 29, 2021 1:17 PM

Issues With My New Xfinity Mobile Samsung Galaxy S21 Ultra

See attached.  Why is this happening & how do I fix it??

Thanx

Accepted Solution

Official Employee

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430 Messages

5 m ago

Hi, @sherlock2667! Thanks for reaching out to XFINITY over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with receiving that link sharing message on your new Samsung Galaxy S21 Ultra phone. When purchasing a new phone, I can relate to the frustration that this can cause. You have reached the right place for help with getting pointed in the right direction for help. I recommend in contacting our [XFINITY Mobile Support chat team](https://comca.st/3sYjfNC) or by calling them at 888-936-4968. This team is awesome and are dedicated to providing solutions to issues such as this. How does this sound?

sherlock2667

Contributor

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102 Messages

https://comca.st/3sYjfNC this link doesn't work & I'm getting no help from the 888-936-4968.For a $2,000 phone from Xfinity I'd expect better service. Please help.  Thanx

sherlock2667

Contributor

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102 Messages

Disregard my past posts.  Problem(s) resolved to my satisfaction. A+++++++++++

Visitor

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1 Message

@sherlock2667  how did it get fixed. i recently got the same phone with them and have constant texting issues now. They don't send or send multiple of photos. I often can't text some people as well.  It's beyond frustrating.

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