Issues activating Xfinity mobile after porting existing number

I'm having issues getting my activation finished now too. I tried importing it last night. Within a couple minutes the number was released from visible, but 2 hours later it hadn't worked, so I contacted customer service via the chat. They said it takes 24-72 hours, which is NOT the 15 minutes the Xfinity app said before I got it started. They said it got escalated and would only be a couple hours, and reassured me that it would be done by morning since I need this phone for work. It's now morning. It still doesn't work. I tried to get on live chat again, but it said it didn't have any live agents available, and gave me a number to call, which isn't very helpful without a way to call it!!! I can't log into my medical or work or financial accounts without 2 factor authentication and if this isn't fixed in 2 hours I'm gonna be in a really bad spot!! How is any company this bad at this?! I literally stopped using my last service because the customer service was so bad, and this is a pretty bad start! I thought company as big as Xfinity would be better at the basics! I wish there was a warning that this was a possibility. Does anyone have any way to help that doesn't involve calling a number??