Issues activating iPhone
I'm an existing Xfinity Mobile customer. I purchased a new iPhone 14 Pro Max through Xfinity to replace my Samsung Galaxy phone. When I attempted to activate the phone yesterday, it said I was going to be texted a code that I had to type in in order to proceed with the activation. However the codes did not come through, so i clicked the send me a new code option a few times, eventually I started to receive codes, however it said they were invalid and eventually said too many incorrect tries and I would have to contact support for the activation.
I contacted chat support, on my first contact with them, the agent sent me an article and told me to follow it, they did not seem to understand my situation, also I noticed after that first contact when I pull up the iPhone under devices it now says New Number, I'm a little worried about this, as I want to transfer my existing number
On my next contact with chat support, I was told there was a "BPM Hold" on my account and it would take 7-10 days for them to resolve it, this seems like an excessive amount of time. I also didn't receive anything like a confirmation email or anything to confirm that someone is actually working on it.
I tried to call yesterday evening, after waiting I was connected to an agent. I explained my issue, they said they were placing me on hold while they looked into it. After waiting on hold for a few minutes I was transferred back to the call queue without warning. I tried waiting awhile longer, but the wait time kept climbing, and when it was exceeding 1 hour I gave up.
Is there any other way for me to get some support on this short of going to an Xfinity store? That will require a 30 mile drive so it is something I would prefer to avoid.