mhmohapatra's profile

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Mon, Oct 21, 2019 12:00 PM

iPhone7 BYOD Activation

Not sure why xfinity Mobile is not able to update the IMEI number for the iPhone7. I am able to get callS and LTE working on the iPhone7 but not the text. Contacted Apple support, they said service provider has to update the IMEI number at their end.

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Official Employee


280 Messages

2 y ago

Hello mhmohapatra,

Thank for reaching out to us. I’m happy to provide needed help. From what I gather, you originally created a BYOD account with a different device. You are now using your iPhone 7 and want your account to reflect your new device instead of the old one.

If my above-mentioned anticipation is accurate, your current iPhone 7 is showing as an unsolicited device on your account. From a technical standpoint, unsolicited devices tend to retain all feature and service functionality. The issue is that we do not guarantee that the service will work on an unsolicited device.

If your iPhone 7 is showing as unsolicited, and as of now, we do not have the flexibility to update your current BYOD account and have it reflect the actual device in use. Know that we are continually working to bring more features that can offer more flexibility to our customers.

If you still need me to investigate your account, send me a private message by clicking on my name ComcastChrisL and then click on the send message button. Make sure to include first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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