iphone11 unlcok

I requested unlock for my iphone 11 on Christmas day and was told it will be unlocked in few days. I waitrd over a week and nothing happened. I called on earlier this week. The wait was too long and I have to choose a call back. I was told me they resubmitted the request to apple and it will be unlocked for less than 24 hrs. Nothing happened again for ~ 3 days. I called today and the wait is forever and no callback option this time. Not sure what I can do to get hold of them.