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Visitor

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2 Messages

Mon, Oct 11, 2021 6:46 PM

Iphone

I pre ordered iphone 13 pro max on 9/22 but I haven’t received any shipment details

Responses

Official Employee

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180 Messages

4 d ago

Hey there, you will need to contact the Xfinity Mobile team directly at (888) 936-4968. They will be able to get that information for you!

Visitor

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2 Messages

@XfinityAnthonyT someone from xfinity support on tweeter gave me one number and i talk to them they said  they dont have iphone 13 pro max and may be they got pro max on nov 5  so i can use other options like iphone 13 and pro.(when i ordered pro max(9/22) the guy said i get my phone in 2 weeks i dont know whats going on i really disappointed 😢)

Official Employee

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26 Messages

The iPhone 13 is definitely a hot item this year and I know it's not fun waiting for a new phone. Please keep in mind that the backorder availability/shipping dates are estimated and due to the demand your phone may ship later than originally expected. We always want to make sure you know your order status, and are happy to help in any way we can. Please send us a private message with your name, address, and the phone number the order was placed on. 

 

To send us a private message:

• Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message. 

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