iphone upgrade to 14 SOS brick

Anyone find a way to fix the sos mode e-sim incompatible problem?

xfinity hasnt. rolling on 24 hours with an $1100 brick.

old phone in sos

new phone on sos

e-sim incompatible

app says it is "activating"

talked to multiple agents, had multiple "escalations"

how is this a thing?

Responses

CCTimothyA

Problem Solver

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785 Messages

2 years ago

@user_dc2de4

Hi there, thank you for reaching out about your Mobile Service. You may reach our super smart Xfinity Mobile team directly for the best assistance using any of the below methods.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

2

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user_dc2de4

Visitor

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2 Messages

@XfinityTimothyA contacted today via text:

Hi
I upgraded from an iPhone 12 to an iPhone 14 at my Xfinity store on 3/14. They had an issue transferring phone # I had to buy additional line. Looking to restore to original number

response:

I would like to inform you that the swap is in process and this line is currently updating on your iPhone 14.

didn’t work.
Texted again

Response
restart your phone after 20 minutes it will work

Didn’t work
still “no SIM” on primary line

texted again

I'm sorry, something went wrong and I can't connect you with an agent right now. Please try again or give us a call at 1-800-XFINITY

way to many hours spent on this in the past 8 days. I just want my old # and plan

2 years ago

0

Thank you for letting us know that you tried to text and email with the Xfinity Mobile team, @user_dc2de4. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you also tried to reach out through the live chat?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Plan

user_dc2de4

iphone upgrade to 14 SOS brick

CCTimothyA

user_dc2de4

XfinityRay

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