1 Message

Thu, Sep 22, 2022 1:48 PM

iPhone 14 pro Sim not supported

I activated my 14 pro was working fine for 3 days now it has a message Sim Not Supported. I can’t get to settings Home Screen or anything. What can I do?


Official Employee


246 Messages

2 d ago

Are you still having this issue?  I see we sent an activation success message this afternoon which would allow you to download your eSIM. 



1 Message

1 d ago

I have same issue, I went to store to try to fix it, no way out.

Finally ,I gave up, I said I want full  pay it to unlock it, but the 

Lady behind the agent's phone ,she is a supervisor, told me,

Event I full pay now, the phone can't unlock now, have to wait until

60 days! This is they are unlock policy!

And I said I'm within 14 days free return period, I am going to return it.

Again, the lady said because the phone is locked, she told the agent don't do the returning! 

And I checked the return options on the website, The return options is disappeared! The supervisor lady locked the return option ! So I can't return

It, only way is full pay and without phone service 60 days!

What a crazy day!

Official Employee


1.2K Messages

4 h ago

@user_417829 Thank you for reaching out to us here on our Xfinity Forums! Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

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