Goingtochange's profile

New Poster

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3 Messages

Mon, Nov 22, 2021 2:08 PM

iphone 13 shipping delays

I ordered an iphone13 pro on October 5th.  Today is November 22nd and my order still shows as a backorder.  Xfinity did charge me for the taxes and the first monthly payment.  What is taking so long??????

Accepted Solution

Official Employee

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658 Messages

7 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you've been waiting for the iPhone 13 Pro!  Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

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