Sat, Sep 18, 2021 9:46 PM
I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet?
Ordered a gold color w/ 256gb if that matters.
1 d ago
19 d ago
Hi all, I placed my order of 13 pro max graphite 128 at round 7pm est on 17th. I just find the cancel button disappeared in my billing page and also find a new shipping label created in my Fedex account. The label info shows the it's from Comcast Xfinity Mobile Shipping Manager so I guess that is my order. I assume everyone who placed the order for the same model before me should also have their order shipped. Good luck!
@user_fj54vw nope I ordered at 8am on the 17th of the sierra blue pro max 128GB and still nothing I still don’t have no tracking on my FedEx delivery manager either and my cancel button disappeared on the 22nd I think
@user_8cc695 My model is graphite so sierra blue might be a totally different situation. I hope you get your phone very soon!
18 d ago
@user_fj54vw thank you enjoy your new phone ☺️
I placed my order on Sept 17 for the IPhone 13 pro max 128 gb sierra blue and still no shipping date!! Hoping I get something soon and no cancel option since the 22nd of September!!
I have had other experiences with Xfinity that were similar to this. I put in my order on the morning of the 17th and after a few days the ability to cancel disappeared. The staff of Xfinity are at the mercy of some incompetent senior managers. They never complain about the senior managers, but they are sympathetic to my position. After similar issues when I tried to order a new iphone 12 for my wife last summer and again ordering the new Ipad pro in May, I should’ve known better than to order the iPhone 13 promax. A week ago I tried to cancel my iPhone 13. A week ago, I finally found a sympathetic supervisor who indicated she would try to stop it. But it remained in my app as ordered and waiting notification. I quit Xfinity yesterday. I told the staff at Xfinity that if by some chance the iPhone 13 ever gets delivered, I will carry it into Xfinity office and deliver it. Three days ago I signed up with T-Mobile and Friday, my T-Mobile iPhone promax arrived. I’m almost done with the hassling to get things resolved with Xfinity but I anticipate Xfinity will make this very difficult for me. In order to get my deposit back, customer service staff will spend hours of staff time trying to deal with incompetent workflows that have been established by idiots who have no understanding of the simplicity that is possible or the desire of customers to do business with their company but with a dislike of being jerked around. Good luck to the rest of you customers.
@user_46d64b I’m honestly in the same position with them , I’m close to just ordering it through AT&T and canceling my xfinity line if the phone ever does show up I’ll bring it to their store. Their incompetence with this whole situation really doesn’t compel me to stay with them no more. They’ve got another 7-14 days to ship my phone or I’m done with them.
That’s exactly what I said to them today if I don’t receive my phone by Friday. I will be canceling and going with someone else.
Yep at this point they are going to lose people. But I’ll see if they ship it this week if not I’m done I have 0 faith in them honestly.
Just got my shipping notice
@laboissonniere70 when did you order ?
I ordered on the pre order day September 17.
17 d ago
I ordered a 13 pro max 128 gb gold on 9/27 and got the tracking number last week only. It's arriving today. Still confused how come it's coming in a week where everyone else is waiting.
P.S - checked the IMEI number and it's a 13 pro max imei
@user_5f33c2 doesn’t make sense either how people that pre ordered are still waiting but other people can place a order and still get theirs before us 🤷🏻♂️
I got mine. May be because of the model I choose. Anyone waiting for 128 gb gold pro max in this forum?
@user_5f33c2 maybe the gold was more available I ordered sierra blue maybe that’s a factor in the delay I don’t know xfinity can’t tell us nothing their overseas customer service are next to useless so I don’t know whats going on at this point .
Hi all! Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Thank you.
15 d ago
I ordered a 13 Pro 1TB on 9/17 but have yet to receive the shipping notification. Delivery was estimated the 8th so I suppose it could ship in two days and still meet the 8th estimated date but after hearing that others who also ordered on the 17th already have tracking numbers makes me doubt the truthfulness of the estimated date.
@ZenicaPA my estimated date for my Max 128GB sierra blue was September 24th and still nothing .
I should have ordered directly from Apple. I didn't only because of the $300 savings over two years, since I ordered a mini as well, I figured $600 was worth going through Comcast. It's annoying but I still have my 11 to use so it's not like I'm without a phone....
Pro max 128 sierra blue ordered on 17th never received. Same case here?
@user_e3520c I’m waiting for the same model still crazy 🤷🏻♂️
Good morning and we wish you well. We certainly understand the excitement around the new iPhone 13 launch and apologize for all the troubles. The availability of the devices can depend on the color and the storage capacity. At this time we would have to recommend that if you require assistance with your order to follow along in the Mobile application.
You can also contact the Mobile team direct via text, phone, or live chat to get updates on the order status. I'll be sure to include their contact details below. Our team here via forums and social media actually don't have access to the Mobile order system to look up details.
@user_8cc695 Just called customer service, was told mine may arrive next week or the “next next” week. Feels bad about it.
16 d ago
@user_e3520c I order on 9/22 sierra blue, 256gb - still waiting. never got any notices
13 d ago
I’m giving xfinity until this Friday until I order the 13 Pro Max from AT&T instead I’m honestly done waiting at this point I “pre ordered” for the first time with Comcast rather than apple and what a mistake this is it’s so frustrating and they charged me for the phone too but can’t ship it they aren’t supposed to charge you until it actually ships but apparently not …..
I ordered a sierra blue pro max / 256 on Sept 19 and still no shipping status as of October 5. Has anyone who preordered the same model, color combo received theirs? Is it a shortage of sierra blue? So frustrated that I was being proactive ordering early and feel like last to receive mine. live been loyal to Xfinity Mobile and have sung its praises over the years, but now I’m pretty unhappy.
@Jenniferrrr I think I am seeing a trend with the Sierra Blue. I ordered a Sierra Blue Pro Max 1TB on Sept. 17th and I have seen nothing but a cancel button since then.
I was told my sierra blue pro max won't be here till November
@user_7d8765 which size ?
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I know how exciting it is to upgrade to a new device and I am truly sorry for the delay in receiving yours. You would want to contact the Mobile team direct via text, phone, or live chat to get updates on the order status. I'll be sure to include their contact details below. Our team here via forums and social media actually don't have access to the Mobile order system to look up details.
14 d ago
What is the number and the department ? because anytime I call customer Service is a different story.
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I just ordered a 256GB 13 Pro max with AT&T it ships next week I’m done with Comcast I’ll be returning the phone if they ever do ship it .
We are very sorry to hear about the experience, and we will certainly document the experience to ensure to improve the experience. Please let us know if you need anything further, we are here for you 24/7.
so do the xfinity mobile people not know whats going on when you call them ? called twice and got 2 different answer one said i was suppose to get my phone today didnt get anything so called again and this time was told the phone hasnt been released yet ??? i ordered a 128GB iphone 13pro max sierra blue on sep 19
iphone max pro is not in stock and not expecting till Nov 12th or later as per customer care.
I called today and they told me the same thing. It was supposed to be here this week. It’s not there fault though. They can only order them they can’t make them show up.
Good afternoon and thank you for taking the time to reach out to us today about your iPhone 13 order issue. Please send us a private message with your full name and full service address so we can investigate. Thanks!
I have ordered iphone 13 pro max on sep 19th. Xfinity member told it is not available till Nov 12 or later as no stock available.
I think the Pro is also not in stock because I ordered on September 17th and it's nothing but crickets from Comcast. They must have only ordered the non Pro and only the smaller capacities as they are only shipping those.
Last night, I was told via chat by a Xfinity Mobile representative that my order which was promised to be delivered on the 24th is going to be shipped today. I have not received a confirmation yet but hope what he said was true.
@user_fdbdde interesting. They told me the same thing but haven’t received any shipping notice yet.
Their overseas support lies through their teeth. Anything to get you off the phone so they can keep the call time low and appear to be helping people.
Hi there @user_fdbdde! Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
Ordered on 9/22/2021, iPhone 13 Pro Max, Sierra Blue, 256GB -- still waiting. Never got any notice, etc.
@dleeXfinity I got one from the apple store within a hour yesterday. I ordered one like you on pre order and still waiting for it. I’ll give that on as a Christmas gift
Having worked for Xfinity for just shy of 4 years (no longer work there) prior to the pandemic I can say that I've been there since day 1 of Xfinity Mobile as I helped roll out some of the stuff for them. These delays don't surprise me at all with shipping. I worked hand in hand with one of the main guys in charge of the program and even he didn't know a lot of when items where coming in and when they weren't especially with pre-orders. I too ordered the 2 Blue iPhone 13 Pro Max 1TBs within 1 minute of the preorder going live. It instantly had a date of 10/9 for "delivery". As of 10/8 @ 7:54pm CST I still have not been charged and still have no shipping information and knowledge of when it's coming. My connections that I used to have are of no help and as in typical fashion the left hand doesn't know what the right hand is doing with pre-orders and launches of an iPhone.
These are just my opinions and experiences. Please don't flood me with questions and or experiences that differ from mine and how I'm wrong. I just wanted to post from someone who worked inside and let you know it is as disorganized as it's coming across to everyone without any information on whether they will get shipping info anytime soon or not.
@jvcjbl that helps. I did however get an e-mail today (10-9-2021) that I will be receiving 128gb. Sierra blue iPhone 13 pro max on 10-13-2021 (with xfinity). I realize the criticism about xfinity may be real but relative to other mobile service companies, xfinity is much better than most.
12 d ago
I've had them since day one.... kinda was required without being required when working there especially when it's one of the lines of business you have to help run in a way. I've had a lot of coverage issues and signal issues that I didn't have with Verizon before switching over. My iPhone 11 Pro Max 512GB was purchased brand new through XM also. This is my first time "upgrading" by fully paying off a phone without trading in a device and so far it's horrible. This is the first time in all iPhone launches that I don't have my phone on the date quoted on the pre-order. Seriously.... the first time so it stings that much more but honestly I'm so no excited about these phones I'm kind of kicking around the idea of cancelling the order all together and keeping these phones and enjoy a cheap cellphone bill.