iPhone 13 Pro Max Preorder Still Not Shipped. Charged 4 Days Ago
We placed preorders for iPhone 13 Pro Max’s on 9/17 and received confirmation immediately after that our order would be available 9/24 and that our card would not be charged until the order shipped. On 9/23 our card was charged for one of the orders but we never received tracking information. 4 days later our order still has not shipped, we have not been notified of a delay, and Xfinity CS has proven to be useless and done nothing but lied.
Anyone who has been charged for a preorder but hasn’t yet received their order or tracking information really should be reaching out to their states AG and filing a formal complaint with the FTC. Even if it Xfinity did get shorted on the number of devices that they received they are still required by federal law to notify customers of a delay and seek consent from the customers that they are ok with the delay. The moment Xfinity charged your card on file, they created an expectation that your order was shipping.