Xf50's profile
Xf50
Conversation Starter
1st Kudo
1st Reply

Regular Visitor

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13 Messages

Tue, Oct 27, 2020 5:00 AM

iPhone 12 Received Yet?

Has anyone who preordered the iPhone 12 or 12 pro on launch day (Oct. 16th), actually received there order yet that were allegedly shipped last week. I believe mine is lost and Xfinity is provinding no answers. Money down the drain. Ugh!

Responses

Xf50

Regular Visitor

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13 Messages

7 m ago

So apparently either FedEx has list or stolen my order.
regor-101

Frequent Visitor

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14 Messages

7 m ago

I ordered mine on the 19th and received it (as promised) on the 23rd.

Xf50

Regular Visitor

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13 Messages

6 m ago

Glad you got yours never received mine and I'm taking action to get my money back. This company is fraudulent. 

 

Good luck to you. 

New Poster

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1 Message

6 m ago

Cancel it. I already started my BBB complaint on my order. I ordered mine on October 19th. I have been on the phone with customer service two hours getting my preorder canceled. My “estimated” delivery for my blue iPhone 12 pro 128G was December 16th. Almost 60 days after the preorder was put in.

Escalate your request to the supervisor when you call ASAP. The first tier support can’t help you at all. The supervisor had to put in a request and call me back with the cancellation information. I’m currently waiting on that callback with the cancellation details even after my two hours was spent on the line with customer service.

This is embarrassing for Xfinity mobile to say the least.

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