17t's profile

Visitor

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1 Message

Saturday, November 12th, 2022 12:40 AM

Intermittent fail to send or receive text messages

​Since we switched to Xfinity mobile we have a lot of issues with text messages not sending or being received. Had no issues with our phones on previous carriers system. I see this is not a new issue with Xfinity. We have two identical Pixel3 phones.​

Official Employee

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303 Messages

4 months ago

@t71moore, We are very limited to what we can do with Xfinity Mobile since we work over social media. The best way to get assistance is by contacting them directly. 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181783612
 

Visitor

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1 Message

3 months ago

I too am not able to text images or pictures, which is often been important. The only way it likes if it it to another Apple device (which I also have) or if I turn off cellular at home and use Wi-Fi. Please correct this issue. It is making me with I had stayed with Verizon. 

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