Visitor
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1 Message
Increase credit limit
I want increase credit limit for buying new device with trading device but my credit limit is not enough but my credit score is very good why xfinity don't run my credit I called many agent they all are refuse update credit.so bad experience
Tim765
New Poster
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6 Messages
2 years ago
I have the same issue. I have good credit and the mobile device customer service stated that I cannot even qualify to upgrade my paid off device with a new one. I no longer qualify to use the payment plan deal.
I have 5 lines and had payments plans on 4 devices at once. Now three have been paid in full. This is not accurate and the customer service had no answer other than to use another SSN! I would prefer to use my own, that would be the legal choice. He corrected to say I could have a family member add credit to my account that way. That is absurd when I am the one that co-signs for others.
How can my credit rating be corrected with Xfinity? The customer service told me to change my credit rating at the “government office.” He clearly doesn’t understand where a credit rating comes from!
please help
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user_g7h8mf
1 Message
1 year ago
i just tried to rent an on demand movie and got a message that I reached my credit limit. I spent quite a while getting a person on the phone to talk about this. Josh told me I reached my credit limit which he kept saying was $150-$300. He said they could raise it. I told him to raise it by $50. he eventually said my limit was $300 and they changed it to $350. I asked him how my purchases against the credit limit get reset, so I could order more. He said they don't. I explained over the life of my account, which is 30-40 years, my on demand purchases have been over a thousand dollars. he said they could not be. I told him it was the end of our conversation because he and whoever he consulted does not know how this works. then I said goodbye and hung up,
He called my back. he said my new credit limit was $1000. He took it upon himself with out my permission to up my credit limit to $1000. I told him put it back to $350 as I previously gave him permission to do. I then again said this conversation is over and hung up.
How can you hire customer service reps that have no idea how their system works and then take it upon themselves to just change customer's accounts like this?
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user_f1a0cf
Visitor
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5 Messages
1 year ago
I can't enroll in Xfinity mobile getting 4 line and finance 4 devices.
Apparently, my credit limit at Xfinity is $2000, which is a joke since my credit score is over 820.
How can I get the limit raised?
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user_j2i6pw
1 Message
1 year ago
i want a credit increase and they keep saying to try again in couple months it has been a long time and they said that i have to call a credit place [Edited: "Personal Information"] and i told her how is that even possible but okay i called and it i a place to repair cars why would they do this to me so i want a new phone just 1! i came over with a BYOD and i have security and mobile and internet and cant get a phone
(edited)
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