MoC1's profile

New Poster

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1 Message

Tue, Feb 2, 2021 10:00 AM

incorrect caller ID

When I call people on my iPhone using Xfinity Mobile, the name that appears on the called-person's  phone is not my name. Apparently the Xfinity (or Verizon) call-id database has the wrong name listed for my number. How can that be corrected?

Responses

DaveO3

Problem Solver

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306 Messages

5 m ago

XM currently only sends your caller ID (phone number) not your name (caller ID Name or CNAM). The issue has to be fixed somewhere on the receiving carrier side. The receiving carrier has the old or bad name either in their own database or in an old land line database that they are accessing. 

My suggestion is to get the customer support number from the receiving carrier and give them a call from your mobile phone and ask them if they see the incorrect name and if so see if they can correct their database. Worth a try. Let us know if you have any luck with this approach. 

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