1 Message

Thu, Jun 16, 2022 2:54 AM

Incentive Tracker Inquiry Webpage NonResponsive

I am three weeks past my 90 day fulfillment status for BYOD Visa Card Promo. I've been counting on the $200 to offset phone expense. It still says "pending eligibility". My complaint is that I've filled out the inquiry contact form on the webpage three times with absolutely no response. The phone number is also a recording and apparently not monitored. This format is extremely frustrating! Customers do not want to be given a contact form and phone number that is useless.

I want confirmation that my eligibility status has been fulfilled.


Official Employee


566 Messages

2 m ago

Hello @dspot1017 and thank you for taking the time to create this post for our Xfinity Community Forum! I can understand your frustration with being unable to reach someone about the gift card you are expecting. My team will be glad to help. Also, I have updated your username as it went against our community guidelines.


Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.


  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message





forum icon

New to the Community?

Start Here