IMEI Updates for new BYOD phones
Hello, can someone reach out help me to resolve updating the IMEIs for our phones.
I have been trying to get this resolved for over a month now. Previously had 4 BYOD iPhones. Bought 4 new ones and have swapped SIMs.
Trying to give two of them to my in-laws so that they can sign up for Xfinity mobile, but they can't while XFM thinks the phones are already in use. All phones are SIM unlocked, I can provide old and new details if someone can step up to help me.
Already spent About 1 hour on chat on 9/21
Tried a post of reddit https://www.reddit.com/r/Comcast_Xfinity/comments/d7vgbg/changing_phones_and_imei_for_lines/
40 minutes in the Xfinity store on 9/29. Associate said he would open an escalation ticket, but I don't have a number as he said he needed his manager to approve it first.
It is now almost 5 additional weeks and phones are still in the same state.