ID verification / discrimination
just had the worst experience and I am wondering if anyone is having the same issue.
i happily signed up to extend my plan and add 3 mobile lines and phones to my account. There is a cool promo for Black Friday and I was truly stocked. However, after completing the order, paying and all, I got the email saying that it was necessary to verify my identity.
weird, since all the accounts are linked to my home address, and that I have been a paying customer for 8 years. But hey, I’m a law abiding/tax paying adult.
My driver’s licensed just expired though, and the system wouldn’t accept any other of the ID proof that I have.. because I am not a US citizen, I have many documents (passport, ID) from my home country.
But I live, work here, legally of course.
The xfinity employee told me that the reason for the ID check was to avoid identity theft. So I answered that I could go to a store and present all documentation proving that I am … me. “No, that won’t work”.
Bottom line, I feel discriminated against because of my nationality. And that is illegal if a company treats you differently based on your national origin. US passport books are accepted, not from another nation.
And even though I’ll have a renewed driver’s license soon, the promotion ends in a few days.
Is xfinity just trying to have “American customers “?? Not very smooth, nor legal.