Contributor
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40 Messages
I think I just got Phished
I got an email that I thought was from xfinity. It talked about trading in phones. It was from xfinity@emails.xfinity.com. The link in the email goes to https://www.xfinity.com/mobile/trade-in/check-condition. In order to be to give a value of my phone, one thing it asked for was the IMEI number of my mobile phone. Stupidly, I was fooled and gave it to them. When I got an error message after entering the number, I got suspicious (I should have been suspicious before). I then googled xfinity@emails.xfinity.com and google said it was a phishing email. Now I am very concerned that my phone will get hacked or something else bad will happen because I stupidly gave them that number. What if anything can I do?
XfinityShaina
Official Employee
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68 Messages
2 m ago
Hello @Warbler94 and thank you for bringing your concern to our attention here at the Xfinity Community Forums team. I do want to assure you that the link you have posted is the legitimate URL for our Xfinity Mobile Trade-In estimate tool, and can even be found linked at our Xfinity Mobile support page for Trade-In information. If you are having difficulties entering information in the tool and receiving an error, you can always contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://xfinity.com/xfinityassistant/?channel=xMobile
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