I can’t log into my account

I am trying to become a customer! But I can’t log into my account on the mobile app or the website from my iPhone. In the app it says “having trouble retrieving your information”. When I try to access it through the website it comes up with

“A rendering error occurred: null is not an object (evaluating 'n.toLowerCase')”.

Responses

XfinityOtto

Official Employee

•

479 Messages

3 months ago

Hi, @

AnthonyS211

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_2b6438

Visitor

•

1 Message

@XfinityOtto I can't see where the Direct Message icon is. Why can't I just speak to someone about my problem-a real person? Calling on the phone doesn't work.

Like

Reply

2 months ago

0

XfinityChristian

Official Employee

•

97 Messages

Hello @user_2b6438 I am sorry to hear about the trouble you are having with speaking to someone. Our team is here, and ready to help. Be sure to double-check that you are signed in, then click on the "Direct Message icon” (upper right corner of this page)

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