5 Messages

Thursday, March 16th, 2023 5:52 PM

How is Xfinity getting away with stealing our money???

​I have read through thread after thread of complaints from customers who have tried to cancel their mobile service several times, yet continue to get charged month after month, this is a nightmare I have been dealing with my self for almost 2 YEARS! I do not understand how this is even legal? I have been charged 33.00 dollars a month since July of 2021 for a cellphone that has never even been turned on!! They lie cheat and steal over and over. I have never felt so victimized and violated in my entire life!​


Official Employee


465 Messages

5 days ago

Hello @user_74fe7f Thank you for sharing the trouble you have been having with the charge and ongoing attempts you have made to have this corrected. I unfortunately am not able to help directly with the mobile account and billing, however we can work with that team on your behalf to help with the charges and processing a refund. I know your other attempts have not been successful, but I assure you if anything can be done to help out, we will get it done. Please send us a direct message with your name, service address and mobile phone number. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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