U

Visitor

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1 Message

Wed, Jun 15, 2022 12:45 PM

How do I get my damaged back of iPhone 13 replaced it’s under insurance and has been only a few mthsI call for a shipped label nothing

I have tried to call Xfinity to get my iPhone 13 I recieved in mail late so I had to pay for my old phone company metro another month in order to keep my number I was promised a free month of service I also recieved a damaged iPhone 13 in mail I have insurance and when I called it was under warranty they never gave me a shipping label or reply I’ve recieved nothing but a 400 bill for a phone I can’t even use  I was in hospital and somehow  my bill and phone are yet to be helped the customer service people always hang up never call back my name is Christina [Edited: "Personal Information"] and my number is [Edited: "Personal Information"] my husband Lewis [Edited: "Personal Information"] just called last night they said they’d fix everything they got disconnected nobody called back or fixed anything worst time ever. How do I get any real help and  my call back to finish my problem 

Official Employee

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107 Messages

2 m ago

@user_3abc22 

 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3b9aZ8H where an Xfinity Mobile expert is available 24/7?

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