jandern3's profile

Regular Visitor


7 Messages

Saturday, December 3rd, 2022 10:20 PM

Horrendously Slow

My service is horrendously slow. 5G, full bars, unlimited data and less than 10gb so far this month, and I’m getting 8 mbps download speed?!?! Even my upload speed is faster (10mbps). This has been going on for a full week now. 

Why is Xfinity throttling my speed when I’m well below the 20gb per month threshold?!?!

Not only does it need to be fixed, I should be getting half-off my service for the last week. 

Official Employee


835 Messages

2 months ago

Hello @jandern3! Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity community forum. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist

You can contact our Xfinity Mobile support center via any of the following methods:


  • SMS Text Message: 1 (888) 936-4968


  • Phone: 1 (888) 936-4968


  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile


Thank you for participating in our community.

forum icon

New to the Community?

Start Here