1 Message

Wednesday, November 16th, 2022 1:43 AM

High universal connectivity charge fee

I am a new customer here moved from Red Pocket and Verizon. It looks like my taxes and fees are too high 

Below is what I have for 3 lines in Xfinity Mobile. Almost $5 per line with $9.45 in Universal Connectivity Charge

Xfinity Mobile 

Taxes, fees, and other charges$14.82

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Taxes, fees, and surcharges

911 Fee(s)$3.00

Sales Tax$0.35

Other Charges

Regulatory Recovery Fee$2.02

Universal Connectivity Charge$9.45

Below is what I used to pay per line in Red Pocket for the same address only $1.36 

Red Pocket  Mobile 

30 Day- Unlimited Everything + 3GB@High Speeds) $20.00
Regulatory Recovery Fee $1.00
Taxable amount:$21.00
Total tax: $0.36
$0.19 Federal Universal Service Fund
$0.01 Federal Telecommunications Relay Services Fund (Non-IPCTS)
$0.01 Federal Telecommunications Relay Services Fund (IPCTS)
$0.12 State Sales Tax
$0.03 State Universal Service Fund

Why the tax and fees are that high for the same address? 


Official Employee


422 Messages

2 months ago

Hello @user_5a36a0, thank you for taking the time to reach out to us! We want to make sure you receive assistance with your mobile concern. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.


We would suggest contacting our Mobile experts via one of the following methods:


• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile


I'm confident that one of our Mobile experts will be able to assist you! 

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