Visitor
•
1 Message
Help
This error is on my app page...your switch is in progress
Since march of 2022
I am unable to check data use or change plans
This is costing me money
I have spent hours on the phone to try to correct this
Visitor
•
1 Message
This error is on my app page...your switch is in progress
Since march of 2022
I am unable to check data use or change plans
This is costing me money
I have spent hours on the phone to try to correct this
XfinitySheila
Official Employee
•
368 Messages
2 days ago
Hi there I'd love to help. Please send me a message with your name and address to get started.
To send the requested information:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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