1 Message

Monday, January 23rd, 2023 2:26 AM


This error is on my app page...your switch is in progress

 Since march of 2022

I am unable to check data use or change plans

This is costing me money

I have spent hours on the phone to try to correct this

Official Employee


368 Messages

2 days ago

Hi there I'd love to help. Please send me a message with your name and address to get started. 



To send the requested information:


  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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