U

Visitor

 • 

1 Message

Monday, January 23rd, 2023 2:26 AM

Closed

Help

This error is on my app page...your switch is in progress

 Since march of 2022

I am unable to check data use or change plans

This is costing me money

I have spent hours on the phone to try to correct this

This conversation is no longer open for comments or replies and is no longer visible to community members.

Retired Employee

 • 

1.1K Messages

2 years ago

Hi there I'd love to help. Please send me a message with your name and address to get started. 

 

 

To send the requested information:

 

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

 

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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