ta6point6litre's profile

Regular Visitor

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5 Messages

Sun, Jan 26, 2020 1:00 PM

Having trouble sending MMS (pictures in text messages) when I am on WiFi

I have tried searching the web for answers, but no matter what I try I am still having issues sending pictures in text messages when I am on WiFi. I have to turn WiFi off in order to successfully send an MMS message most of the time. 

Responses

ggg111

Frequent Visitor

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9 Messages

2 y ago

True fact. XFINITY, why is this happening? Sending and receiving MMS messages has been broken since April 2019 on all 4 of my XFINITY mobile phones. I must turn on data and turn off wifi to receive all of my messages. Sometimes I get 0 bars at home, and then I cannot send or receive MMS at home and have to drive a couple miles down the canyon to get in touch with a tower so I can pick up my MMS messages - no joke! Just please, get MMS working with WiFi already, you've had more than enough time.

New Poster

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3 Messages

2 y ago

Same issue here. Was told by Comcast that Samsung is aware of the problem. No knowledge when this will be resolved.

New Poster

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3 Messages

2 y ago

I don't think this is a Samsung problem.  We have LG, Samsung and iphones in our house.  None of then will send or receive MMS on WIFI since we upgraded my phone two weeks ago.

 

When sending to and from devices on Xfinity you NOW have to have mobile data enabled/ON and WIFI turned OFF.

 

When we first switched from AT&T to Xfinity we could send MMS over text without having to turn on mobile data, we could text pictures/MMS anywhere we had signal.  Just like with AT&T.

 

Then that stopped working.  IF you had mobile data turned OFF (to save money) you could no longer send MMS.  To send MMS without incurring data useage charges you had to wait until you were connected to WIFI and THEN send the MMS.

 

NOW you have to turn OFF WIFI, turn ON mobile data to send MMS.  

 

Look xfinity - I get that you offer some killer deals for mobile phones.  I get that you have to make money.  BUT to NOT let MMS to be sent over WIFI at least really, really stinks. It stinks to high heaven. 

 

I didn't expect AT&T level of service but at some point you'll nickel and dime us right back to AT&T or another carrier.  By all means, keep it up xfinity, we're looking to get off your internet soon too......

 

 

 

ggg111

Frequent Visitor

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9 Messages

2 y ago

"NOW you have to turn OFF WIFI, turn ON mobile data to send MMS.  "

 

This is absolutely what is going on.  Very clearly this is happening to quite a few XFINITY mobile customers.  This may be a complex problem involving the coordination of MVNOs, primary carriers, device manufacturers, and App developers.  None of this is actually the customer's responsibility.  XFINITY must lead the charge on their customer's (our) behalf, or we will get nowhere.

 

XFINITY - who is leading the effort to resolve this on your end?  Can we please get an official statement from your point person regarding the root cause of this problem, and all of the steps being taken to resolve it?

 

You kinda owe this to your loyal customers after leaving us with this issue for many many months (has it been nearly a year now?) and no real explanation regarding what is going on, or when we as customers can expect this moderately severe deficiency to be corrected.  Please answer the questions your customers are raising on this thread.

Frequent Visitor

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15 Messages

2 y ago

Im hearing that this is basically a thing with Verizon. Obviously they want the money for data. The thing that bothers me isn't that I have to use data as much because im not sending a bunch of pictures every day. It's that even when data is on I still have to turn off wifi for that picture to go through. That is really stupid. It should simply send it over data while keeping the wifi on. Seems simple enough.

New Poster

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1 Message

2 y ago

This is a huge problem that I am convinced is totally an XFINITY issue. They are doing it to get us to use data. Honestly, based on how I have seen XFINITY treat their customers, I will probably switch to another internet and phone provider once my phone is paid off to XFINITY and I can take it elsewhere

Regular Visitor

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10 Messages

2 y ago

Not really sure it's a Xfinity issue....

I have a Samsung A50 and cannot send MMS or SMS with pictures unless I turn WIFI off....

My wife has an apple 11 using WIFI and has NO issues sending messages with pictures.

What is the common denominator? It may very well be Samsung!

jcase831

Frequent Visitor

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19 Messages

2 y ago

I am also having trouble sending mms and pics. I'm getting really frustrated with this. Seriously considering switching back to verizon wireless. This is a ridiculous issue! They need to correct this issue otherwise offer us some type of credit on bills because we are not getting what we're paying for!

Regular Visitor

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10 Messages

2 y ago

I do repeat....

I have a Samsung and I'm connected to my home network. I cannot send pics if I'm connected to the network in WIFI. The picture I send spins and spins, then fails.....

my wife has an Iphone using of course the same home network and her WIFI is tirned on.

She can send pics like there is no tomorrow!. I think it has to do with Samsung or Samsung working in conjunction with Xfinity. Next time, I will get an IPHONE....This is crazy!

jcase831

Frequent Visitor

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19 Messages

2 y ago

I just spoke with Xfinity mobile about this issue. I was told that the new Samsung phones have and issue with text messages/wifi and they're sending down an update on the 14th or 15th so it will work correctly without having to turn off wifi. We'll see. I'm not holding my breath!
jcase831

Frequent Visitor

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19 Messages

2 y ago

We shall see... LOL

Regular Visitor

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10 Messages

2 y ago

Updates on the 14th or 15th?

This is Saturday or Sunday?

Suprising


ggg111

Frequent Visitor

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9 Messages

2 y ago


@jcase831 wrote:
I just spoke with Xfinity mobile about this issue. I was told that the new Samsung phones have and issue with text messages/wifi and they're sending down an update on the 14th or 15th so it will work correctly without having to turn off wifi. We'll see. I'm not holding my breath!

Good to hear you say that.  Why can't XFINITY come into the forum and make such a statement for themselves?  That would be REAL customer support, instead of the unfriendly "figure it out for yourselves" approach they are currently taking.

 

REAL customer support - real organized COMMUNICATION - that's what is lacking here.  We have many many customers here in the forums BEGGING for an explanation, and someone from XFINITY to take lead on this issue and be our single point of contact.  They are still not saying anything officially!  Where is the sticky thread on this, along with XFINITY's current status on this issue, so that we don't get dozens of discussion threads going nowhere on the same issue, as we have now?

 

ggg111

Frequent Visitor

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9 Messages

2 y ago

 


@jcase831 wrote:
I just spoke with Xfinity mobile about this issue. I was told that the new Samsung phones have and issue with text messages/wifi and they're sending down an update on the 14th or 15th so it will work correctly without having to turn off wifi. We'll see. I'm not holding my breath!

I have a Samsung Galaxy S8 with this issue...it's not a new phone.  I have a Moto e6 with this issue...it's not a Samsung.  So I can't say that I trust the information you heard from XFINITY mobile...

 

That's why I'm asking for a sticky thread on this issue, and a single point of contact to own this issue at XFINITY, like any REAL customer support organization would have done long ago.  

New Poster

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3 Messages

2 y ago

Our phones are fixed as of today!! We can send pictures with wifi!!

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