Visitor
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1 Message
Haven’t gotten my XF Mobile gift cards for $900. Bought phones in December
Bought 2 iPhones in December 2021 in the promo period. Due $900 in Visa Gift Cards. Never received them. Called 5 times. Went to the XF store and got a trouble ticket number. Sent a request on the Gift Tracker site. Each attempt resulted in… no response. Today is May 24th. Help.
XfinityPaula
Official Employee
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288 Messages
2 m ago
Hello @user_911be2 Thank you for coming to our communities forums for help. I'm sorry to read of the trouble you have had receiving the promotional cards for your Xfinity mobile services. I would be happy to help out and stick with you until we have this resolved. Since I will need your specific details can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_45c7e3
Visitor
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1 Message
1 m ago
I have not received my Visa gift cards from December 2021. I would not have traded my phone for $85, but the additional $450 made it worth it. Also traded my husbands phone at the same time. I am waiting for $900 as well.
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