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Visitor

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1 Message

Wed, Apr 27, 2022 6:10 PM

Google Pixel 6 pro NO CONNECTION (Data)

I switched over to Xfinity form Verizon 2 weeks ago. Worst decision I made in the past 20 years. 

Started by having issues with pic texts and group texts not going thru and coming in..

No I'm on vacation in a different state and the only way I can use this phone is via WiFi because the network have no connection. 

Wtf is wrong with Xfinity?

I'm sick of it and I only had it for couple weeks. 

Worst service. Worst customer service. 

FIX THIS <EDIT: Language> RIGHT NOW !!

WHY CANT I MAKE CALLS ??

WHY IS MY NETWORK DOWN ?

Contributor

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44 Messages

5 m ago

Dang. Ok listen go to settings and reset network settings, then restart phone. This should work. If it does not go to any Xfinity store anywhere and have them give you a new sim card. They will pair the new sim to your phone problem solved. Also one last thing to note. If your phone needs an update do it. This can also fix problem. I assure you once you do you will find the service works as advertised. Now enjoy your vacation. 

New Poster

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2 Messages

5 m ago

I'm having the same problem after updating to Android 13 beta. I admit, I should not have gone to a beta version, but I can't find any solution on the internet. Especially not on the Xfinity site.

Official Employee

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474 Messages

Hello @derelictduke, I am sorry to read you are having trouble your phone after updating, it is important to get this resolved. Our options with Xfinity Mobile accounts are limited, and we're unable to perform any device or account specific requests over this platform. Please, call or text 1 (888) 936-4968, or even reach out to our secure online chat. I am confident the amazing Mobile team can help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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494 Messages

5 m ago

Hello @user_5ca910, thank you for reaching out to us on our community forums. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

 

Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

Visitor

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1 Message

2 m ago

I bought Pixel 6 Pro, US factory unlocked. Transferred my SIM card - no service. Checked IMEI number - is not compatible.... Why?  It is Verizon ready... According to Google - must work with all providers.  Any ideas? solution?

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