3 Messages

Tuesday, December 27th, 2022 6:25 PM

Google Pixel 2

​Early on I had a Google Pixel 2 active on Xfinity Mobile. I replaced that unit with a purchased from Xfinity Mobile phone. I am looking to activate a new line with the Google Pixel 2. When I enter in the IMEI it says it is now not compatible. I was using it up until about 4-5 months ago.​

​Anyone else have this problem? and how to resolve? ​


Problem Solver


620 Messages

3 months ago

XM has removed many older model phones from their whitelist (allowed list). Also, they presumably show any phones locked to another carrier as incompatible. 

Unfortunately there is nothing you can do. 


Official Employee


912 Messages

3 months ago

Good morning, @user_bd9ea4 thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you! 

forum icon

New to the Community?

Start Here