Wednesday, September 20th, 2023 5:02 AM

Good luck with an address change

I am dealing with this for over three months. These so called experts cannot figure out a simple address change.

New Sim went to the old address.

Cannot upgrade to iPhone 15 since the shipping address is still the old address.

I have been chatting and calling these geniuses for months now. No luck. At my wit's end. Xfnity Mobile support is horrendous and the website is absolute garbage. Wish they got shorted out of oblivion.

Official Employee


1.1K Messages

3 months ago

Good morning, @user_b84342. Thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you! 

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