Regular Visitor
•
4 Messages
Gift card expired.
I have a gift card I received for my cell phone. Sadly it expired before I had activated it. Can it be replaced?
Thank you,
Caede
Regular Visitor
•
4 Messages
I have a gift card I received for my cell phone. Sadly it expired before I had activated it. Can it be replaced?
Thank you,
Caede
Responses
ComcastChrisL
Official Employee
•
280 Messages
1 y ago
Hey there caede2000,
As I mentioned to santoshkmhatre in the other thread, I can definitely look into this. You do need to reach out to me through private message. You can do so by clicking on my name ComcastChrisL. Once you’re on my profile page, you will see a blue ‘send message’ button.
In your private reply, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. After I authenticate the account, I will investigate this further for you.
Thanks again for bringing this to our attention and giving us an opportunity to help you out.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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caede2000
Regular Visitor
•
4 Messages
1 y ago
Chris quickly answered my questions and turned the issue over to someone for resolution. I am waiting for the final answer but I am hopeful. Chris was very friendly, efficient and fast. I am very plesed with his efforts.
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