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RND1023
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94 Messages

Monday, May 8th, 2023 4:21 PM

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Galaxy S10e

Hi,    When I delete email from my phone it is also deleted from the email server. Can that be stopped?

Question

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Updated 

2 years ago

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Accepted Solution

rightfooted

Expert

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1.4K Messages

2 years ago

2

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RND1023

Contributor

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94 Messages

@rightfooted​ Thanks for the articles. The first one about changing POP to IMAP, I already have everything on IMAP. The second article I read this,  "IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device. With IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop.". That must be what is happening. I also have an Amazon Fire 10 tablet but it does not do that. I guess it is another one of those things a person has no control over.

2 years ago

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CCShaina

Problem Solver

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393 Messages

@RND1023 Thank you for reaching back out to us. @rightfooted is correct with the articles linked that the IMAP email server is specifically set up that way that when the email is deleted from the device it is deleted from the server itself because the server is synced between all connected devices. This would be functioning as intended. You may try configuring as POP as mentioned in the article, but this would move the email off the server completely and onto the devices, which would still remove it from the main inbox.

I no longer work for Comcast.

2 years ago

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CCOtto

Problem Solver

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497 Messages

2 years ago

Hi, @

 
 


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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RND1023

Contributor

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94 Messages

@XfinityOtto​    Hi,   What do you do when there isn't a new message link and the pencil and paper is grayed out? I am logged in.

2 years ago

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XfinityRichard

Official Employee

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1.9K Messages

Hi there, @RND1023 Thank you for taking the time out of your day to speak with us regarding your emails being deleted from the Xfinity servers when you delete the emails on your phone. If a message is deleted less than 14 days ago it should still be in there.  If not, right-click on the Trash folder, and in the drop-down click on "Recover deleted items".  After 14 days the messages drop into that folder from Trash and stay there another 30 days. Anything that is not in that folder will not be recoverable.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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RND1023

Contributor

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94 Messages

Hi Richard, My name is also Richard. Yes, I know you can go thru all of that to get them back. My question was if there are any settings or something to prevent the deletion by the phone so I don't have to go thru all of that to get them back in the first place.

2 years ago

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