Visitor
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3 Messages
FRAUDULENTLY KEEPING MOBILE ACCOUNT OPENED
1-In Late Nov, I spoke from Portugal (costing me more money) to XFINITY MOBILE to CLOSE my mobile account.
2-In December, I informed you that my ex neighbors stole my XFINITY HOME EQUIPMENT. I have filed 2 police reports on the matter for theft and blackmail. (You can ask [Edited: "Personal Information"] if they destroyed your equipment, sold it or kept them to themselves! They are thieves and are being investigated for online balckmail and theft!) Below is evidence of both reports.
3-In December, I was sworm that my MOBILE account would be closed; these have not been used for months!
4-I just got an email for the JANUARY CYCLE for mobile. YOU LIED. THIS IS FRAUD!!!!!!!!!!!!!!!!!!!!!
CLOSE THE ACCOUNT RETROACTIVELY!!! I am filing complaints with the FCC and FTC because this is fraud! I dont need more thieves in my life!
XfinityAliciaA
Official Employee
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198 Messages
2 months ago
Hi @user_0ec4cf Thank you for taking the time to reach out to us through Xfinity mobile! Yikes! How concerning! I'm truly sorry to hear we have left you feeling this way! This is not the experience we want you to have!
Our counter parts at Xfinity mobile would be the best resource to answer all of your mobile related questions! They are experts at what they do! They can be reached at:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: here
In regards to your Xfintiy home equipment, have you notified us before of the theft?If so have we addressed your concerns? If not, I would be happy to help here.
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