New Poster
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2 Messages
Expired Visa card
Hi
I received a Visa gift card as part of an xfinity mobile promotion but didn't use it and now it just expired. Can it be reissued?
Thanks!
Jessi
New Poster
•
2 Messages
Hi
I received a Visa gift card as part of an xfinity mobile promotion but didn't use it and now it just expired. Can it be reissued?
Thanks!
Jessi
Responses
ComcastLolli
Official Employee
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65 Messages
1 y ago
Hi jyuen1, thank you for reaching out to us through the Forum. I apologize for the delayed response, I will be happy to see what we can do to get your promotional card replaced. In consideration of the time it’s been from your request, have you already received assistance?
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jyuen1
New Poster
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2 Messages
1 y ago
Hi
No, no one has helped me yet. I would still like assistance with this thanks! I never used the card and if it could be reissued I would greatly appreciate it.
Thanks!
Jessi
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ComcastLolli
Official Employee
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65 Messages
1 y ago
Hi jyuen1, I am sorry to hear that this has not been taken care of, I will be happy to help. Can you please send me a private message with the following information as I will need to review your account to escalate this request; your first and last name, the full address for your residential service, the last 4 digits of the stored payment method on file, and finally, the mobile number the promotional offer was for? I look forward to hearing from you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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