jyuen1's profile

New Poster

 • 

2 Messages

Sat, Dec 21, 2019 8:00 AM

Expired Visa card

Hi

 

I received a Visa gift card as part of an xfinity mobile promotion but didn't use it and now it just expired. Can it be reissued?

 

Thanks!

Jessi

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Responses

ComcastLolli

Official Employee

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65 Messages

1 y ago

Hi jyuen1, thank you for reaching out to us through the Forum. I apologize for the delayed response, I will be happy to see what we can do to get your promotional card replaced. In consideration of the time it’s been from your request, have you already received assistance?

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New Poster

 • 

2 Messages

1 y ago

Hi

No, no one has helped me yet. I would still like assistance with this thanks! I never used the card and if it could be reissued I would greatly appreciate it.

 

Thanks!

 

Jessi

Official Employee

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65 Messages

1 y ago

Hi jyuen1, I am sorry to hear that this has not been taken care of, I will be happy to help. Can you please send me a private message with the following information as I will need to review your account to escalate this request; your first and last name, the full address for your residential service, the last 4 digits of the stored payment method on file, and finally, the mobile number the promotional offer was for? I look forward to hearing from you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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