mstapleton698's profile

New Poster


1 Message

Wed, Dec 4, 2019 2:00 PM

Expired gift card

Hello! I have an Xfinity mobile Visa gift card for $200 that I have never used. I was saving it for a later purchase and I just noticed that my card is expired. I saw on earlier forums that you can reissue a card. Can you help me with that?

This conversation is no longer open for comments or replies and is no longer visible to community members.



Official Employee


65 Messages

1 y ago

Hello mstapleton698, thank you for reaching out to us on the forum. I am sorry to hear your gift card has expired. I will be happy to help get this taken care of. Can you please send me a private message with the following detail; your first and last name, full-service address for your residential account, and the last 4 digits of the stored payment method.


Once I have your information, I will be happy to submit an escalated ticket to have a new gift card mailed out. I look forward to hearing from you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here