Monday, September 18th, 2023 8:56 PM

Expired gift card, never used

I tried using a $100 xfinity gift card and it would decline. I tried contacting the number on the back of the card without success. Now, i tried to use it again today and was informed that the card expired 8/23. Can you please reissue? 

Official Employee


460 Messages

2 days ago

Hi there, @user_e41d41 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm so sorry to hear that your rewards card expired, that has happened to me a few time and there is nothing more frustrating then losing $100. I'll be more than happy to assist you and get a ticket opened so our rewards team can look into reissuing you a new rewards card. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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