U

Visitor

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1 Message

Tue, Nov 15, 2022 3:31 AM

Existing customers Forced to Leave Xfinity mobile

I currently am looking to get new phones for myself and family but all of the deals offered are only for new customers only. Not for existing customers. I want to stay with Xfinity but I feel I’m being forced out because I can get such great deals on new phones from other carriers. Buy one get one free, trade in old phone, get a new phone. These deals can save me more than $3000 if I make the switch. Why would I stay? Why doesn’t Xfinity ever have anything for existing customers?

DaveO3

Problem Solver

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519 Messages

11 days ago

XM deals and Xfinity Rewards come and go, so you may have to wait. Most of the deals from other carriers don’t pencil out that well as they require high value trade ins and high priced plans for 2-3 years, so they get their money back. Free is not free. 

Visitor

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1 Message

11 days ago

Same deal with me. I contacted mobile support and they would not offer a deal for staying, or match another carriers deal. Sean in support basically hung up on me after putting me on hold for several minutes. T-Mobile has a 24 month deal that is unlimited and offers new phones for new customers. Looks like you have to switch carriers every two years to get a decent deal. I could handle staying if it was one device, but I am looking at 4. So ... time for me to fly!

Official Employee

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343 Messages

9 days ago

Hello @user_b6f44d. Thank you so much for taking the time to reach out. We have an amazing Xfintiy Mobile support team that can assist. I included their contact information here below, so you can get information regarding this situation. 

 Xfinity Mobile support center via any of the following methods for account specific issues:

SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Visitor

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1 Message

4 days ago

I have been with xfinity /comcast since 2016 and have had x-mobile since May 2020 and am being asked to pay in full with no offers. The only offer I keep on getting is of trade-ins that too giving me a max of $150.  I guess one is left with just 2 options. Either shell out a $1000 to buy a new phone or stick with your old one. Or else leave. No benefits for being a loyal customer..

And yes did speak with customer support which unfortunately does not provide any deals

(edited)

Official Employee

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583 Messages

Thank you for bringing this to our attention, @sujitpawar1987. I do know of a number of new offers that our Xfinity Mobile Team is offering new and existing customers. I will be happy to take a look at your residential services with you to make sure you are in the best fit, package wise, for you and your home. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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DaveO3

Problem Solver

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519 Messages

4 days ago

There is a current Xfinity Rewards promotion of $150 per phone. You must join Xfinity Rewards from your Xfinity/Comcast account, and then claim the promotion, and then go to the XM App or site to purchase eligible phones. This is good for existing lines as well as new lines. 

Restrictions apply. Limited time offer while supplies last. Not available in all areas. Limited to current Xfinity Rewards members with account in good standing who are active Xfinity Mobile subscribers. Not valid with prior purchases, returns, or exchanges. Requires purchase of a new eligible phone and activation of the phone on a new or existing Xfinity Mobile line within 30 days of claim date. Existing phone must be paid in full if eligible phone is purchased online or pre-ordered. Certain purchases may require at least 50% to be paid if purchased at an Xfinity store, and an upgrade fee may apply. Offer may only be claimed by an Xfinity Rewards member one time per calendar year. Offer limited to eligible phones and excludes tablets, smart watches, and other devices. Visa Prepaid Cards are issued by MetaBank®, National Association, Member FDIC, pursuant to a license from Visa® U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted. Prepaid card mailed to Xfinity account holder within 8-10 weeks from claim date and expires in 180 days. Maximum of up to 10 eligible phone purchases per customer/account. One card issued for total qualifying amount. Comcast reserves the right to modify or cancel offer at any time. May not be assigned or transferred. All redemptions are final. Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures. Offer expires December 31, 2022 at 11:59pm E.T. or once supplies are exhausted.

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