Jim_Sim's profile

New Poster

 • 

1 Message

Thu, Jun 4, 2020 9:00 AM

E-mail from domain imap.comcast.net not displayed on iphone 10

About a week ago all of my old e-mails from my comcast account disappeared from my iphone 10.   I have:

Installed all iphone updates

Changed my password

Updated password on my iphone

New messages are displayed but, once read, they disappear from my inbox.   I always use these to refer back to and would like them to be displayed.   What do I need to do?

 

Responses

DaveO3

Problem Solver

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286 Messages

1 y ago

Log into your Comcast.net mail on a computer or from a browser and check your settings there? Are you deleting email on another device? You may have set up your email to automatically delete from the Comcast.net server when you download email to a computer?

New Poster

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2 Messages

7 m ago

Did you get a solution?  This is happening to me now

DaveO3

Problem Solver

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286 Messages

7 m ago

Add another Comcast Mail Account to your iPhone which should get the latest settings/ports/servers. If this works go ahead and remove the previous mail account on your iPhone.

New Poster

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2 Messages

7 m ago

unfortunately i have added and deleted comcast email at least 10 times.  they still vanish.   think i will try going back to POP instead of imap

DaveO3

Problem Solver

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286 Messages

7 m ago

I suggest that you look at your settings on Xfinity.

 

Go to connect.infinity.com OR just Xfinity.com and choose the mail icon

 

Once logged into your mail account:

1.) Go to settings (the gear wheel located top right)

2.) Choose Email Settings

3.) Choose Advanced Settings

4.) Under POP make sure Keep is selected

5.) Check all other security and settings. 

Good luck

 

 

 

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