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user_bd6248
1st Topic

Visitor

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2 Messages

Friday, September 23rd, 2022 10:45 AM

Closed

[Edited]

I purchased my phone outright and xfinity will not unlock my phone because I owe for services.. I don’t owe for a phone at all… so they are holding my phone hostage..I am canceling all services now with them because of it

Question

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Updated 

3 years ago

 • Edited

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XfinityBenjaminM

Official Employee

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2.2K Messages

3 years ago

@user_bd6248 Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry to hear that you're having a difficult time with unlocking your phone. We will need you to reach out to our Xfinity Mobile Team at either of these methods to get the assistance you need:

 

Phone - (888) 936-4968
Chat - https://comca.st/3r5WCGR

 

They will be your best to get everythign resolved as quickly as possible.

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user_bd6248

Visitor

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2 Messages

@XfinityBenjaminM​ I have reached out multiple times and they will not unlock my phone

3 years ago

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CCKrystal

Problem Solver

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385 Messages

Thank you for confirming @user_bd6248. I am sad to read they were unable to unlock your phone, since here over social media we are unable to assist with Mobile accounts I would suggest visiting one of our XFinity locations for further assistance. Here is a helpful link; https://comca.st/3UF0Gvd where you can find the one closest to you. I am confident they will be able to provide further guidance and make any suggestions to help. We're here 24/7 if you have any general XFINITY Mobile questions in the future.

I no longer work for Comcast.

3 years ago

0

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