Visitor
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2 Messages
[Edited]
I purchased my phone outright and xfinity will not unlock my phone because I owe for services.. I don’t owe for a phone at all… so they are holding my phone hostage..I am canceling all services now with them because of it
XfinityBenjaminM
Official Employee
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2.2K Messages
3 years ago
@user_bd6248 Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry to hear that you're having a difficult time with unlocking your phone. We will need you to reach out to our Xfinity Mobile Team at either of these methods to get the assistance you need:
Phone - (888) 936-4968
Chat - https://comca.st/3r5WCGR
They will be your best to get everythign resolved as quickly as possible.
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