U

Visitor

 • 

8 Messages

Tue, Sep 20, 2022 11:29 PM

[Edited] 2 $200 gift cards.

[Edited: "Inflammatory"]. Xfinity mobile promised me 2 $200 gift cards for switching 2 lines over. They [Edited: "Inflammatory"] into two knew phones that everyone else sells for $200.00 cheaper. Then they take their high price and claim they give you a "discount", The you receive the "discount" monthly so you are locked in with Xfinity until the device is paid off. They have since reneged on the promo saying I was never eligible in the first place. Now I have to pay off the devices before i can escape [Edited: "Inflammatory"]. They refuse to talk about it on the phone (after hours on hold) refuse to allow me to talk to supervisors, and just generally shut me out. Their phone center people and chat people read from scripts and are rude about half the time. Request for management call backs never mean anything to them either. [Edited: "Inflammatory"].

[Edited: "Inflammatory"]

Visitor

 • 

8 Messages

2 months ago

Go ahead. Edit my posts. You will make that sort of effort but do nothing to even attempt to keep your word. [Edited: "Inflammatory"]

(edited)

Official Employee

 • 

261 Messages

@

 

Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have access to any of the systems or tools that team uses, as a matter of security so in this instance you will want to contact those experts directly.

 You can contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/3Sjg4LO

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

@XfinityShan​ I spent FOUR hours on the phone yesterday. In the first case, the person was dictatorial and rude, and refuse to allow me to talk to another representative or supervisor.

In the second case, the representative me on hold for 20 minutes, then dumped the call.

In the third case I spent FORTY minutes on hold, explained the problem again, and was promised a callback by a supervisor. I never received that callback.

Separately, I spent another hour in a text chat trying to get the device protection that I SPECIFICALLY DECLINED when I signed up removed form both lines on my account my account. This was my fourth attempt to do so. Yet I still see I am going to get billed for it on one of my two lines.

So you see, it is quite impossible to do ANYTHING with your support system or the people staffing it.

Further, I have tried your direct messaging to Xfinity support. My support request is now 20 hours old with NO RESPONSE.

So your words on what I should do are empty words.

Official Employee

 • 

261 Messages

I am certainly sorry to hear this has been your experience, we dont expect this for anyone. Have you reached out via the XM chat that was provided? We don't have access to the Mobile systems for security purposes. If you're unable to contact them via the mobile chat support, please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

Indeed i have. I've spent hours on text chats, which are extremely slow and laborious, with representatives doing little but spitting out canned text then telling me to call on the phone.

You entire support system is broken, [Edited: "Inflammatory"].

At this time the problem is unaddressed and unresolved. I was [Edited: "Inflammatory"] offered gift cards as an inducement to change all my mobile service to Xfinity. I was offers devices at a "discount" which it turn out is around the same price as Verizon and AT&T offer.

If you back me into a corner and force me to take legal action either on my own or by filing a consumer complaint with the Washington State Attorney general, so be it. All anyone need do is Google " Xfinity Gift card Scam" to see I am not the only one who has bee taken advantage of.

(edited)

Official Employee

 • 

261 Messages

@user_4935af  While our access to Mobile is limited, let's see what we can do, we certainly want to make sure this is addressed for you. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

2 months ago

IF you had bothered to actually read my post, you would see that I id exactly as you said 20 hours ago, and have not seen a response yet.

forum icon

New to the Community?

Start Here